ease, the AI-native support system for Shopify
Your customers get answers and you get your time back
ease handles returns, claims and article questions on all channels. You only step in for escalations. Priced at 1€ per ease-resolved conversation, capped at 100€ / month.
- Made in Germany
- GDPR-compliant
- Personal support
Product
ease in action
Four recurring Shopify problems — each handled end-to-end by the AI.
Demo · Returns, claims & orders
Video coming soon. Autoplay preview is active.
Returns, claims & orders
Now: Returns, claims, tracking questions, and address changes pile up — your team copies order data, creates labels, and updates Shopify by hand.
With ease: ease resolves the case in Shopify: return labels, claim decisions, live order status, and shipping changes while the order still allows it.
80–90%
of recurring support handled by the AI
10+ hrs
of support time saved per week
€1
per resolved contact, otherwise €0
Customer voice
Zenbox x ease: more time for marketing
“The first free weekend in months.”
Konstantin runs Zenbox alone — and support was swallowing every spare hour. Returns, order status, repeat questions across chat, email, Instagram: the same work, every day. ease now handles that first level autonomously, so tickets stop hijacking his calendar. The result: time back for marketing and product — and his first free weekend in months.
Konstantin Singer
Founder
What sits behind it
Autonomous first-level support, not a chatbot with a ticketing system.
Every request, every channel, one system
Email, chat, contact form, Instagram, and Facebook run together. The same AI, the same automations, the same SLAs.
The AI resolves cases, not just answers
Returns, address changes, order status, and refunds get completed. When confidence is high, the AI resolves the case fully. Otherwise it hands off to your team with full context.
Review claims and damage cases autonomously
Defective products, missing parts, damaged shipments: the AI reviews the case, documents everything, and acts according to your rules.
Only exceptions reach a human
Edge cases go cleanly to your team. You see the full history, not just an open email.
Knowledge that keeps learning
No rigid FAQ maintenance. Gaps get detected, answers improve with every contact. An enabler, not the main promise.
Revenue signals in every resolved case
Cancellation hints, upsell moments, product requests, and bugs get detected and routed to the right teams.
Economics
Less support work. More time for what matters.
When the AI handles most of it, the return shows up quickly.
10 to 20 hours less per week
Fewer recurring Shopify requests about returns, tracking, and addresses.
Product insight from real customer questions
Feature requests and documentation gaps come straight from support.
€1 only for a resolved contact
No seat price and no cost per attempt. If the AI hands off, you pay nothing.
No hidden costs
Our conviction
Support is not a cost center.
It is the front row of every customer relationship.
Every support contact touches retention, revenue, and product feedback. Treat support as operating overhead and you miss the signal.
ease turns that into measurable outcomes: less effort, clearer revenue signals, and a better product. With the data-protection standards the market is right to expect.
Read the full thesisVoices
What our customers say
“We were drowning in “where is my order” and returns emails. ease took the load off in the first week. Our customers don’t notice a difference — except that it’s faster.”
Konstantin Singer
Founder · Zenbox
“Support used to be a cost line for us. With ease we finally see which requests actually affect product and revenue.”
Ralf Hebisch
Marketing Lead · Saverto GmbH
“The knowledge base gets better with every ticket. We maintain less documentation and still answer more.”
Maria Stepanov
Head of Customer Support · AMERIA
Why ease
Why Shopify merchants choose ease
Resolves cases,
doesn’t just reply
Returns, claims, and order changes get completed, not just answered.
Built for Shopify,
not bolted on
Shop, products, and orders are natively integrated. No Zapier patchwork.
Pay for outcomes,
not for seats
€1 per resolved contact. €0 when your team takes over.
Autonomous support,
not an AI add-on
Autonomous resolution and clean handoff are the core — not a chatbot bolted onto legacy ticketing.
One system for
every channel
Email, chat, social. One AI, one inbox.
Data security
made in Germany
Hosting in Germany, private AI, and high standards. No forced US cloud.
Knowledge
News and insights
Thesis · Jul 2026 · 19 min
Support is not a cost center: the thesis behind ease
Why Shopify merchants should treat support as the front row of the customer relationship — and how an AI-native platform makes that measurable.
Shopify Ops · Jul 2026
Automating returns: the Shopify playbook
ROI · Jul 2026
€1 per resolved contact: why outcome pricing is fair
AI Support · Jun 2026
Self-learning knowledge bases in ecommerce
Social · Jun 2026
Social customer care: DMs and comments in one inbox
Privacy · Jun 2026
GDPR and AI support: what merchants need to know
Product · May 2026
Feature requests from tickets: product feedback without a survey
Shopify Ops · May 2026
Address changes without ticket ping-pong
Pricing
Simple and outcome-based.
No seat fees and no hidden modules. You only pay when the AI actually resolves a customer contact.
€ 1
per inquiry resolved by ease
- Unlimited team seats
- All channels included
- Shopify integration included
- €0 when the AI hands off
GDPR-compliant
Processing under EU law
Hosted in Germany
Servers in Germany, no US cloud
Private AI
Your data does not train a public model
Our team
The people behind ease
We built ease because we watched Shopify merchants drown in recurring support requests: returns, tracking, address changes. Meanwhile valuable customer relationships and product feedback get lost.
As a German team, we take data protection seriously: GDPR-compliant processing, hosting exclusively in Germany, and personal support instead of an anonymous ticketing system. Support should drive revenue and product quality, not just create costs.
Philipp M. W. Hoffmann
Founder & Managing Director
Years of experience in AI and automation. Builds products that solve real Shopify problems.
Christian Ensslen
Founder & Managing Director
Owns setup and support from day one. Personal, not anonymous.
Dr. Leonie Röcker
Business Development
Brings structure to sales and customer relationships. Helps merchants start with ease quickly and clearly.
Customer support without a support team.
The AI handles most of it. You keep control over the exceptions.